Shipping Policy

Where we ship, and from where

We ship to the United States and to all 27 EU member states. We don't currently ship to the United Kingdom or elsewhere.

Tools and kits ship from our partner warehouse in the United States or Europe, whichever is closer to you, and usually arrive in 3 to 10 days.

Polishing cream ships from Germany to EU addresses in 3 to 8 days, and from our partner workshop to US addresses in 8 to 12 days.

Watch winders ship from our partner workshop in China and usually arrive in 8 to 15 days.

Every product page states where that product ships from and how long it usually takes.

Cost, duties and taxes

Shipping is free on every order to the US and the EU, with no minimum and no handling fee at checkout.

EU orders: import VAT and a courier handling fee may be charged by the carrier on delivery. This is collected by the carrier, not by us, and is not included in our prices. US orders: any import duties are covered by us.

We pass your order to our fulfilment partner within 1 business day, Monday to Friday.

Tracking and delays

You get a tracking number by email when the parcel leaves our partner's facility.

If something is delayed, we email you a revised date and the option to cancel for a full refund.

Questions: info@watchbenchsupply.com. Watchbench Supply is a trading name of Christopher Durand, a sole trader with a business address at 428 S. Reese Pl., Burbank, California 91506-2725, United States.