Frequently asked questions

Tools and kits: our partner warehouse in the United States or Europe, whichever is closer to you. Polishing cream: Germany for EU addresses, our partner workshop for US addresses. Watch winders: our partner workshop in China.

Tools and kits: usually 3 to 10 days. Polishing cream: 3 to 8 days in the EU, 8 to 12 days to the US. Watch winders: 8 to 15 days. Each product page states its own time.

Free to the US and every EU country, with no minimum order.

EU orders: import VAT and a courier handling fee may be charged by the carrier on delivery. That's collected by the carrier, not by us. US orders: any import duties are covered by us.

Not yet. We currently ship to the United States and the 27 EU member states.