Question 1

Where do orders ship from?

Accepted Answer

Tools and kits: our partner warehouse in the United States or Europe, whichever is closer to you.
Polishing cream: Germany for EU addresses, our partner workshop for US addresses.
Watch winders: our partner workshop in China.

Question 2

How long does delivery take?

Accepted Answer

Tools and kits: usually 3 to 10 days. Polishing cream: 3 to 8 days in the EU, 8 to 12 days to the US. Watch winders: 8 to 15 days. Each product page states its own time.

Question 3

How much is shipping?

Accepted Answer

Free to the US and every EU country, with no minimum order.

Question 4

Will I pay import VAT or duties?

Accepted Answer

EU orders: import VAT and a courier handling fee may be charged by the carrier on delivery. That's collected by the carrier, not by us. US orders: any import duties are covered by us.

Question 5

Do you ship to the UK?

Accepted Answer

Not yet. We currently ship to the United States and the 27 EU member states.

Frequently asked questions

Where do orders ship from?

How long does delivery take?

How much is shipping?

Will I pay import VAT or duties?

Do you ship to the UK?